China is pumping billions into the Caribbean — building roads, wiring digital networks, providing surveillance equipment and ...

Ecuador has emerged as the most insecure country in Latin America, with its homicide rate surging to an unprecedented 38.8 per 100,000 inhabitants — up sharply from just 6.46 in 2015, according to an ...

While most companies were beginning to tinker with AI tools after ChatGPT's viral debut in late 2022, iQor already had a ...

Agentic AI appears poised to deliver a far more devastating blow—to the very foundation of the BPO business: labor arbitrage.

Microsoft has launched its first cloud region in Chile, establishing a significant digital footprint in the Southern Cone.

In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform.

Argentina’s Supreme Court has handed former President Cristina Fernández de Kirchner a lifetime ban from holding public ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold ...

Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin ...

2. Montevideo Strengths: Wages, tech ecosystem, tech expertise Weaknesses: Population size, flight distance from US. Over the past couple years, Montevideo has turned into a “Little Buenos Aires” of ...