Agentic AI appears poised to deliver a far more devastating blow—to the very foundation of the BPO business: labor arbitrage.

China is pumping billions into the Caribbean — building roads, wiring digital networks, providing surveillance equipment and deepening ties with governments from Guyana to Grenada. At first glance, ...

While most companies were beginning to tinker with AI tools after ChatGPT’s viral debut in late 2022, iQor already had a 12-year head start. The global business process outsourcing firm known for ...

Ecuador has emerged as the most insecure country in Latin America, with its homicide rate surging to an unprecedented 38.8 ...

Microsoft has launched its first cloud region in Chile, establishing a significant digital footprint in the Southern Cone.

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform that connects enterprises with certified skilled professionals across the globe..

Argentina’s Supreme Court has handed former President Cristina Fernández de Kirchner a lifetime ban from holding public ...