Read the shocking story of an Airbnb host charging $3,500 for a coffee stain and Airbnb's surprising response. Consumer ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Our consumer advocacy team is always here to help. Consumer advocate and reporter Michelle Couch-Friedman is the founder of Consumer Rescue.

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

Cruise Fiascos: Dramatic Tales and Essential Tips Dive into the dramatic world of cruise mishaps with our “Cruise Fiascos” category. These articles from the Consumer Rescue case files recount ...

The articles contained here serve as an alert to our readers about the scams that we are currently receiving requests for help about.

Consumer Rescue's tagline is Fiascos and Fixes. That's because we receive tons of requests from travelers with tales of vacation fiascos. These tales are the most dramatic of the bunch and contain ...

A couple says they missed their Carnival cruise through no fault of their own -- traffic caused this disaster. Now they want ...

Are cruise ship passengers safe in Nassau? Read about the scams reported by travelers during their port visits. What's really ...