diginomica

Dreamforce Eve - still time to park Salesforce's ITSM tanks on ServiceNow's lawn?

It’s ‘Dreamforce-eve’, but still time to slip out one early Agentforce announcement before the agentic jamboree kicks off on ...
CIO

Salesforce brings agentic AI to IT service management

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...