Do you have a favorite restaurant? Perhaps a favorite store you go to? A favorite airline? How did they make you a loyal customer? There are a lot of things companies can do to inspire customer ...

People sometimes use everyday errands as a way to make a point. One customer didn’t say much at first, but the way he asked for his groceries to be packed said everything about the argument waiting ...

Amazon will pay a record civil penalty to settle a case with the Federal Trade Commission. The agency accused Amazon of tricking consumers into signing up for a Prime membership without their consent ...

Modern business is about far more than just selling great products. For sustained financial success, stronger customer loyalty, and trust (not to mention employee retention), brands need to act, ...

WPP’s VML and IBM spin-off Kyndryl have entered a global partnership designed to boost the customer experience capabilities of both firms. Kyndryl is a digital transformation specialist that was spun ...

Defensive end Jadeveon Clowney said he was disappointed to not suit up for the Cowboys in last week's visit to Chicago, just seven days after being signed by the club. Things are looking up for the ...

Sign up for the Concord Monitor's morning newsletter and get essential news each day. Sign up If you’re on Medicare, the owners of a Concord firm that specializes ...

(WHTM)– The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike. The Pennsylvania Turnpike has introduced its all-new AI-powered ...

The Panthers’ wide receiver group, outside of first-round pick Tetairoa McMillan, is struggling to make consistent plays in the passing game. Through four games, the Panthers have just 10 passing ...