Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Laid off employees at the Centers for Disease Control and Prevention are asking for details on the extent and rationale for ...

Taylor O’Neal, a leader in organizing the union for MAC employees, says a key goal is to increase average pay from about $18 an hour to $25 an hour. (IBJ photo/Chad Williams) The Mayor’s Action Center ...

A woman who’s accused of helping to take over the lives of workers at a Michigan call center ran from our cameras when we ...

The Federal Election Commission, which regulates campaign finance, has lost another member. But the FEC has actually been ...

During Sunday morning’s episode of 4 The Record, host Ryan Recker spoke with Heather Starr-Fiedler, the assistant vice ...

Intel ( INTC) is expanding its portfolio of AI data center offerings, unveiling a new data center GPU, codenamed Crescent Island, and revealing a rack-scale reference design based on its Gaudi 3 ...

Stanford Settlement, a nonprofit organization in north Sacramento, has been serving the community since 1936, providing ...

Some Nebraska lawmakers renewed their call for a public hearing on plans to convert a state prison in McCook into an ICE ...

ST. PETERSBURG, Fla. (WFLA) — The City of St. Petersburg will move forward with the Science Center deal. Mayor Kenneth Welch spoke to residents on the West Side during a meeting Wednesday. Those ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get worse thanks to changes under the Big Beautiful Bill. They’re worried those ...