Comcast has had previous outages in Kent caused by vandalism, including April 22 and Jan. 21 of this year and Nov. 30, 2023.

senior vice-president of "customer experience" at Comcast. What happened with Mr. O’Rourke's service is completely unacceptable. Despite our attempts to address Mr. O’Rourke’s issues, we ...

Altice USA operates under a heavy debt load, with consolidated net leverage, by our calculation, above 7.5 times EBITDA at the end of the first quarter of 2025. The firm has carri ...

Comcast lost 427,000 video customers in the first quarter, dropping the total to 12.1 million and continuing a long downward trend. While Comcast seems more focused on reversing the broadband customer ...

(I always recommend separating your Internet service from your primary email address to avoid this situation—it’s stressful enough to relocate to a new city, for instance, and you don’t want to be ...

Serving up to 800 Mbps service plans and coming with ... Plus, if you do run into any problems, your customer support tech from Comcast Xfinity will likely be at least somewhat familiar with ...

Of Comcast's 29.15 million residential service customers reported with its ... The biggest upside buried in the customer breakdown data, however, is that Comcast is doing well in the one area ...

Today, on International Day of Disabled Persons, Comcast and Connect Direct launched ASL Now, a customer service support via American Sign Language for Internet Essentials, Xfinity Internet ...

The Walt Disney Company has agreed to acquire Comcast’s one-third stake in Hulu and to take full control of the streaming service, the companies said on Tuesday. The sale price would be at least ...

Despite blaming customer service reps for the problems, Comcast has known for years "that it has misrepresented the total cost of its Cable Television Packages and failed to disclose that it will ...

A dozen customer service and experience experts ... With those two “issues” in mind, let’s take a look how Comcast is shedding the industry’s reputation and delivering a world-class ...