The British Airways customer originally posted the complaint about their December flight to the public Facebook page, “British Airways Complaints Advice,” which was then reposted by a separate ...

British Airways flights from the United States were stranded because of problems with a “third-party flight planning supplier,” the carrier said.

Some British Airways passengers have been mistakenly charged twice after booking flights and holidays through its website this month, the airline has confirmed. It's left some £1,000s out of pocket ...

British Airways, the UK ’s flag carrier airline, scored 62 per cent with just two stars out of five across several categories, including value for money, seat comfort and cabin environment.

British Airways has held the first meeting of its new Customer Access Advisory Panel, aimed at engaging with members of the community to improve the end-to-end experience for its customers with ...

British Airways is reversing planned catering cuts and refining its new loyalty program, British Airways Club. The airline will restore full meal service and adjust tier points to address customer ...

Since March 2020, USDOT received over 1,200 complaints alleging British Airways failed to provide timely refunds. British Airways, which is owned by IAG (ICAG.L), denied the allegations.