Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace - contact centre report availabe for free download from ...

Contact centre operations can be optimised with Agentic AI tools in many ways, such as the automation of routine tasks, ...

In the modern contact centre, there’s no shortage of data. Interaction recordings, quality scores, adherence metrics, ...

FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn. IntellAIgent is a leap forward in contact ...

To help businesses navigate rising customer expectations, Five9 recently partnered with Zogby Analytics to survey over 1,000 ...

New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates - CCMA contact centre event ...

What makes QuickTest a true CX monitoring solution is that it mimics how real users interact with your systems. It doesn’t ...

“This year’s entries reflect the extraordinary efforts made by organisations to continuously raise the bar in customer ...

The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams. AnywhereNow, a global pioneer in ...

Puzzel's AI-powered insights for contact centres that help you get more from every customer conversation. Puzzel contact ...

The CCMA (Contact Centre Management Association) published its comprehensive report into the UK’s Business Process ...

State of Digital Experience Report Reveals Widespread Issues Impacting Consumer Satisfaction and Business Performance ...