2. Adopt an AI-first stack from day one. Use AI-forward customer relationship management (CRM) for automatic notes, call ...

AI-enabled enhancements extract intelligence from unstructured voice data; create centralized repository for meeting ...

Teradata agents, operating across data and applications, will leverage Teradata IP and industry knowledge to autonomously generate business value from customer signals.

Think about your CRM incidents. Think about your Salesforce ecosystem in terms ... now you actually have a way for the agent to go and retrieve and search across all that information and use semantic ...

The Negotiator talks exclusively to Street Group co-founder, Tom Staff, about the key components of building successful ...

Most organizations have more tools than they can count or even remember buying. They have messaging apps, project management ...

“People analytics has been around for a while,” says Rebecca Wettemann, founder, CEO, and principal analyst of Valoir, who notes that in the HR domain, analytics has largely been restricted to ...

Starting a travel business is an exciting venture, but finding the right niche and understanding the industry can be daunting ...

Monday says its agents can perform actions across multiple channels, including email and phone calls, potentially saving users time planning events or answering customer queries.

This article has been updated using additional information received after publishing Several months after announcing that ...

Agentic growth systems are AI platforms that maintain context across every positive interaction, think strategically about ...

Distributors live in a space where the rules keep shifting. The rise of e-commerce has blurred the once-straight lines ...