Do you have a favorite restaurant? Perhaps a favorite store you go to? A favorite airline? How did they make you a loyal customer? There are a lot of things companies can do to inspire customer ...

People sometimes use everyday errands as a way to make a point. One customer didn’t say much at first, but the way he asked for his groceries to be packed said everything about the argument waiting ...

Defensive end Jadeveon Clowney said he was disappointed to not suit up for the Cowboys in last week's visit to Chicago, just seven days after being signed by the club. Things are looking up for the ...

Amazon will pay a record civil penalty to settle a case with the Federal Trade Commission. The agency accused Amazon of tricking consumers into signing up for a Prime membership without their consent ...

Sign up for the Concord Monitor's morning newsletter and get essential news each day. Sign up If you’re on Medicare, the owners of a Concord firm that specializes ...

WPP’s VML and IBM spin-off Kyndryl have entered a global partnership designed to boost the customer experience capabilities of both firms. Kyndryl is a digital transformation specialist that was spun ...

Tuesday night, Cracker Barrel returned to its old logo, cashiering a bland, modern design that drew widespread revulsion in its first week. Some reporters were quick to blame this on social media ...

MINNEAPOLIS & SAN FRANCISCO--(BUSINESS WIRE)--Thoma Bravo, a leading software investment firm, announced today that it has entered into a definitive agreement to purchase Verint Systems, Inc. (Nasdaq: ...

Thoma Bravo, a leading software investment firm, announced today that it has entered into a definitive agreement to purchase Verint Systems, Inc. (Nasdaq: VRNT) (“Verint”) in an all-cash transaction ...

View post: 50 Cent Trolls Diddy Following Disgraced Rapper’s Prison Sentence Delta Air Lines is adding a new direct flight to Europe – but the company isn’t the one making the final decision on which ...

It’s everyone’s job to deliver great customer experiences, but data siloes often get in the way. Learn how to remove data siloes across the organization. Delivering quality customer experience (CX) is ...