Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

The Philippine ambassador to the United States is pressing US lawmakers to exempt the country from a new bill that would punish American companies for using overseas call centers. Ambassador Jose ...

Taylor O’Neal, a leader in organizing the union for MAC employees, says a key goal is to increase average pay from about $18 an hour to $25 an hour. (IBJ photo/Chad Williams) The Mayor’s Action Center ...

A woman who’s accused of helping to take over the lives of workers at a Michigan call center ran from our cameras when we ...

The Federal Election Commission, which regulates campaign finance, has lost another member. But the FEC has actually been ...

During Sunday morning’s episode of 4 The Record, host Ryan Recker spoke with Heather Starr-Fiedler, the assistant vice ...

A job placement firm forecasts that hiring for the last three months of the year will likely fall to its lowest level since ...

Stanford Settlement, a nonprofit organization in north Sacramento, has been serving the community since 1936, providing ...

Some Nebraska lawmakers renewed their call for a public hearing on plans to convert a state prison in McCook into an ICE detention center as the facility empties of its inmates.

The problem stems from seniors’ inability to activate their new SNAP cards after the cyber incident crippled the call center.

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get worse thanks to changes under the Big Beautiful Bill. They’re worried those ...

Mayor Mike Johnston and his chief AI and information officer, Suma Nallapati — whose role was just expanded to include an AI ...