Lead the service transformation using Copilot and AI agents that work across touchpoints. Combining AI with human expertise boosts efficiency, enhances experiences, and frees teams to focus on what ...

Help desk software and customer self-service tools like online, email, live chat, and mobile support can make a big impact on your ability to deliver timely, effective service. Offer a seamless, ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Availability: Standard business hours are 8:30 a.m. to 5:00 p.m. ET, Monday - Friday, except for University at Buffalo holidays and when the campus is closed due to an emergency. Support: 8:30 a.m. - ...

A newly discovered phishing-as-a-service (PhaaS) platform, named VoidProxy, targets Microsoft 365 and Google accounts, including those protected by third-party single sign-on (SSO) providers such as ...

The City of Montreal recently posted a new round of job openings, and they span everything from library staff to IT analysts, ...

Microsoft and Cloudflare have teamed up to take down the infrastructure used by RaccoonO365. Microsoft and Cloudflare announced on Tuesday that they have teamed up to disrupt the RaccoonO365 phishing ...

Most of the programs in your Microsoft 365 subscription (such as Word, Excel and PowerPoint) can be used directly from a web browser. *Most of these apps are provided for self-exploration. The UBIT ...

The success of Farm Journal’s inaugural Farm Journal Field DaysTM has led to a 365-day expansion of the event, giving agricultural suppliers and service providers timely access to target audiences ...