While Comcast has received the most press this year for its legendary, but perhaps improving, customer service -- the company did not even make Consumer Reports fifth annual "Naughty & Nice" list.

senior vice-president of "customer experience" at Comcast. What happened with Mr. O’Rourke's service is completely unacceptable. Despite our attempts to address Mr. O’Rourke’s issues, we ...

Comcast Internet ... to the following service people who worked with us (twice) and answered all of our questions... Anna, Ulizes, Luis, Esmeralda. All four of these customer service ...

Comcast has had previous outages in Kent caused by vandalism, including April 22 and Jan. 21 of this year and Nov. 30, 2023.

It seems like every time I turn around, my bill has gone up. Comcast’s cable service has gone down so often in the past year that it should be giving its customers a partial refund. Barbara ...

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Rochester, N.Y. (WHAM) — New York State Electric & Gas and Rochester Gas & Electric are under scrutiny after a state audit revealed significant shortcomings in their operations and customer service.

In the latest American Customer Satisfaction Index survey, fiber broadband's fast speeds place it far ahead of cable, with AT ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

Spectrum might be the nation's leading broadband provider in terms of download speed, video experience and reliability, at ...