China is pumping billions into the Caribbean — building roads, wiring digital networks, providing surveillance equipment and ...

While most companies were beginning to tinker with AI tools after ChatGPT's viral debut in late 2022, iQor already had a ...

Agentic AI appears poised to deliver a far more devastating blow—to the very foundation of the BPO business: labor arbitrage.

Ecuador has emerged as the most insecure country in Latin America, with its homicide rate surging to an unprecedented 38.8 per 100,000 inhabitants — up sharply from just 6.46 in 2015, according to an ...

Microsoft has launched its first cloud region in Chile, establishing a significant digital footprint in the Southern Cone.

In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform.

Argentina’s Supreme Court has handed former President Cristina Fernández de Kirchner a lifetime ban from holding public ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold ...

Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin ...

2. Montevideo Strengths: Wages, tech ecosystem, tech expertise Weaknesses: Population size, flight distance from US. Over the past couple years, Montevideo has turned into a “Little Buenos Aires” of ...