Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace - contact centre report availabe for free download from ...

Contact centre operations can be optimised with Agentic AI tools in many ways, such as the automation of routine tasks, ...

In the modern contact centre, there’s no shortage of data. Interaction recordings, quality scores, adherence metrics, ...

FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn. IntellAIgent is a leap forward in contact ...

To help businesses navigate rising customer expectations, Five9 recently partnered with Zogby Analytics to survey over 1,000 ...

New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates - CCMA contact centre event ...

“This year’s entries reflect the extraordinary efforts made by organisations to continuously raise the bar in customer ...

The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams. AnywhereNow, a global pioneer in ...

Strengthens Irish Market Contact Centre Presence with CCMA Ireland Partnership - 8x8 CCMa Ireland Contact Centre Organisation ...

What makes QuickTest a true CX monitoring solution is that it mimics how real users interact with your systems. It doesn’t ...

Two NHS Ambulance Service 999 Contact Centre run by the East of England Ambulance Trust (EEAST) are set to close. contact ...

State of Digital Experience Report Reveals Widespread Issues Impacting Consumer Satisfaction and Business Performance ...