Results agility means shifting the focus from activity to outcome. In this example, the better measure might be first-contact ...

Originally published Jan 31, 2021. Updated with new information. Over the past four decades, OpenGov has worked with dozens of municipal governments across the United States, often focusing on setting ...

A Once-Popular Performance Metric May Be Returning – and It Has Implications for Executive Pay EVA (Economic Value Added) may be making a comeback as a performance measure for companies, and this ...

Effectively managing cybersecurity programs is a bottom-line issue. Learn how to provide specific, measurable metrics targeted to your stakeholders. When it comes to measuring the performance of their ...

About 50% of business data is now stored in the cloud – and the volume stored using cloud technologies is higher still when private and hybrid clouds are factored in. Cloud storage is flexible and ...

Measuring performance is a key to evaluating how well employees are doing their work and companies are meeting their targets. A good performance metric gives hard data and yields results that measure ...

Without metrics to track performance, marketing and business plans are ineffective. For marketers, three primary metrics constitute a starting point for tracking their performance. Once companies are ...

Economic Value Added (EVA) is a measure of a business enterprise's economic performance based on what is added to that enterprise's value by its operating earnings (net of tax) reduced by the ...

The W3C’s Web Performance Working Group is working on a specification to define 20 very fine-grained metrics to measure the duration of just about every aspect of a website user’s “navigation” ...