With Apple's launch of the repair extension program for the MacBook plus 2016 and 2017 MacBook Pro keyboards comes uncertainty about how to start it, and what to expect. AppleInsider explains the ...

Apple today launched a keyboard repair program for MacBook and MacBook Pro models equipped with butterfly keys to address complaints over letters or characters that repeat unexpectedly, letters or ...

Apple today extended its Keyboard Service Program to all MacBook, MacBook Air, and MacBook Pro models equipped with any generation of its butterfly mechanism keyboard, not long after apologizing over ...

Matt Elliott is a senior editor at CNET with a focus on laptops and streaming services. Matt has more than 20 years of experience testing and reviewing laptops. He has worked for CNET in New York and ...