The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

The subscription business model, software as a service (SaaS), has become the norm for organizations of all sizes to manage everything from accounting and finance to communication and collaboration.

We are living in an “as-a-service” world. Everything from the music we listen to, to the shows and movies we watch, and the books we read comes from a streaming service. And let’s not forget about the ...