The Copilot in 'Dynamics 365 Customer Insights' and 'Dynamics 365 Marketing' allows marketers to simplify their workflow in data exploration, audience segmentation and content creation.

Microsoft wants to help users get more done by staying put. New activity feed options help them manage their CRM activities more efficiently and with fewer screens.

The route to so-called business transformation and digital disruption is being massively over-hyped. As we try to look for tangible tools in this space, Microsoft Dynamics 365 is essentially a ...

This Microsoft Dynamics cheat sheet provides an overview of key application modules and use cases to help you understand the platform better.

A new AI-based extension to the company's Dynamics 365 CRM and ERP platform can automatically generate answers to customer emails, suggest marketing and sales campaigns, and summarize Teams chat ...

The Gist User-friendly CRM. Salesforce leads in user-friendliness with its intuitive design and easy navigation, while Microsoft Dynamics offers familiarity for Microsoft users. Customization options.