Forbes contributors publish independent expert analyses and insights. Kevin Kruse covers leadership development & emotional intelligence. I’ve long been captivated by the idea of creating a leadership ...

Creating a quality manual specific to your company is a big task, but it can also be a rewarding task on many levels. For one, writing your own quality manual ensures that the information is unique to ...

Consistency of execution is one of the most important elements of a successful foodservice program. If your stores are not preparing recipes identically, or if your employees are not all receiving the ...

Picture Google, before it hit IPO with a workforce expanding too quickly to remember your team member’s surname, let alone whether they prefer to be emailed or called with queries. This is what Claire ...