It’s been a year since Facebook announced the launch of chatbots on Messenger, and although bots have not yet been perfected, they’ve had a huge impact in the way modern consumers interact with brands ...

CNN and NBCUniversal’s Fandango are among the first in the media and entertainment biz to tap into Facebook Messenger “bots,” which let users get automated info from artificial-intelligence agents.

Facebook on Tuesday extended its reach beyond online socializing by building artificial-intelligence powered "bots" into its Messenger application to allow businesses to have software engage in ...