Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

A contact center customer relationship management (CRM) software serves as the nerve center for customer interactions in businesses. Acting as a digital bridge between customers and service agents ...

CRM software can improve your email marketing efforts. Here’s how to combine the two to achieve new levels of marketing success.

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms.

Huawei’s AICC solution is redefining customer engagement by combining efficiency, personalisation and service excellence ...

Founded earlier this year, AI start-up Momntum wants to ‘redefine what customer service can be’, according to co-founder and CEO Brian Kenny.

NiCE Ltd., a publicly traded provider of contact center software, today announced plans to acquire rival Cognigy GmbH for $955 million. Shares of NiCE rose more than 4% on the news. The jump may ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers.