Wendy has over 20 years’ experience in marketing and operations. Currently she is the head of marketing at Service CU. Customer experience (CX) can be a transformational growth driver for your company ...

"What gets measured gets managed," management theorist Peter Drucker famously said. And that is the basic principle behind traditional experience management programs, which focus on measuring customer ...

Congrats on getting your customer experience (CX) or customer service improvement initiative off the ground. Nothing could be more essential in today’s world, a world where customer experience is ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, and Kantar today announced that their partnership with Virgin Atlantic has been awarded the ...

SALT LAKE CITY--(BUSINESS WIRE)--i3 Broadband, a leader in fiber internet, TV, and voice services in Illinois, Missouri and Rhode Island, have partnered with InMoment®, the leading provider of ...

It’s an operator’s job to drive revenue by creating the ultimate customer experience, and the best way to do so is listening to the customers themselves. However, like so many elements of the ...

Opinions expressed by Entrepreneur contributors are their own. One of the biggest challenges with customer experience (CX) programs is how to go beyond tracking a net promotor score (NPS), collect ...