After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem. In general, cable companies have a pretty terrible reputation for customer ...

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for ...

“People want immediate gratification and immediate solutions to their problems ... out of the system.” Comcast has long said that it will fix customer service. Why should anyone believe ...

I do wonder, though, if Roberts truly understands the depth and variety of Comcast's customer service problems. To me, one of the biggest is inconsistency of availability of customer records ...

DALLAS — Comcast never wants a customer to go ... after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight ...

Comcast lost 427,000 video customers in the first quarter, dropping the total to 12.1 million and continuing a long downward trend. While Comcast seems more focused on reversing the broadband customer ...

senior vice-president of "customer experience" at Comcast. What happened with Mr. O’Rourke's service is completely unacceptable. Despite our attempts to address Mr. O’Rourke’s issues, we ...

While Comcast has received the most press this year for its legendary, but perhaps improving, customer service -- the company did not even make Consumer Reports fifth annual "Naughty & Nice" list.

Forbes contributors publish independent expert analyses and insights. Steve Andriole writes about all things digital - and especially AI.

Comcast on Saturday reported restoring service to 64% of its customers statewide ... To submit a request, visit Natural Disaster Customer Recovery Plan or call 1-800-XFINITY (934-6489).