IBM's Watson Assistant for Citizens, a triaging solution for government agencies and organizations, answers COVID-19 questions via text or phone.

Through a new collaboration, Humana's Employer Group members will gain access to IBM Watson Health's AI-powered digital assistant. The chatbot will provide information on member benefits, claims ...

Using information provided by clients, Watson Assistant for Citizens automates responses to frequently asked questions about COVID-19 that come in via phone call or text, such as "What are ...

Travel operator Thomson has created a chatbot using IBM Watson, combining machine learning techniques to provide holiday recommendations to customers. The virtual assistant search tool, which will ...

Travel management company ATG is leveraging the natural language processing, information retrieval, automated reasoning and machine learning capabilities of IBM's Watson Assistant to deliver booking ...

IBM’s Watson A.I. is most famous for whooping the butt of human champions at quiz show Jeopardy. Now, it's helping us answer essential questions about COVID-19.

The IBM Watson Assistant virtual assistant gained an IntelePeer add-on, a short-answer retrieval feature and a capability to give human customer service agents call transcripts at handoffs.

IBM Security has announced the availability of Watson for Cyber Security, an augmented intelligence technology designed to power cognitive security operations centers (SOCs). IBM also revealed a new ...