A London woman received an Airbnb refund after proving a Manhattan host submitted AI-manipulated photos to support false ...

The customer said Airbnb didn't respond until 3 a.m. and "repeatedly" told them it couldn't help. Jake Shuter-Ross, a company spokesperson, told Insider in a statement that issues were "rare." ...

Online Travel This Week Airbnb at the end of next month will install a new policy for handling guest complaints and refund requests upon discovery of a problem — and up to 72 hours thereafter ...

Plates break. Walls get crayoned. But hosts suggest they rarely leave bad reviews for these issues so long as they're accidental and guests communicate them as quickly as possible.

Issues With Guests Not Showing Up or Canceling Last Minute As an Airbnb host, your anticipation for upcoming guests can quickly turn into one of the common problems when they cancel unexpectedly ...

An Airbnb guest says they received "threatening" texts from their host after leaving a four-star review. Airbnb later removed the host from its platform. Yuriko Nakao / Contributor/Getty ...

The post Airbnb Guests Have Been Using The Patio He Created Outside His Apartment Building, But He Won’t Let Them Use It ...

In 2021, more than 6,600 guests were suspended from Airbnb over violations of its temporary party ban, according to the company. Airbnb said that after the temporary ban was imposed, reports of ...

The guest complained to Airbnb and requested a refund for her $125 cleaning fee; she then expressed her dissatisfaction about her stay so far to the host, which apparently resulted in the outburst.

In a statement, Airbnb said, “ [O]ur focus right now is on how we can best support our stakeholders as they are impacted by this global health challenge, including hosts, guests, employees and ...

Airbnb said Thursday, Oct. 8, 2020 it will require hosts to comply with enhanced cleaning procedures as part of its effort to reassure guests and local officials during the coronavirus pandemic.

Airbnb says that the “overwhelming majority of Airbnb guests are respectful travelers, so complaints and issues are incredibly rare,” but still wanted to have the option to help their users be ...